Billing Better
Operations Analyst

Operations & Data Analyst (Utilities & Tech)Full time (Mon-Fri, 9am - 5pm)In Office: Manor Royal, CrawleySalary: £25,000 – £28,000 DOEHoliday: 25 Days + Bank HolidaysAbout HomeboxWe're a fast-scaling tech & utility platform on a mission to completely reshape how home services, energy, and tech provisioning work in the property rental market. We don't operate like a slow corporate or a script-reading call center. Every single person here directly impacts company growth, product improvements, and operational accuracy.We're expanding our in-office team in Manor Royal and looking for a sharp, tech-savvy, and analytical problem solver to join our operations engine. If you love clean data, smart automation, big spreadsheets, and making processes bulletproof, this is for you.Here we are: www.homebox.co.ukWhat You'll Be DoingPrecision Utility Provisioning: Set up gas, electricity, water, and council tax accounts (plus broadband and TV packages) with extreme accuracy. You are the first line of defense ensuring accounts are correct from day one so future billing fires never happen.Master the Platforms: Work fluidly across HubSpot, our custom Laravel-backed platform, spreadsheets, and external utility databases.Wrangle Spreadsheets & Data: Handle large data sets, spot anomalies, and structure information quickly. If you know how to leverage Python, advanced Excel functions, or AI tools to work smarter and faster, you'll thrive here.Get Things Done on the Phone: You aren't afraid to pick up the phone. When a utility supplier, council, or customer issue requires a quick resolution, you call them directly rather than waiting days on slow email chains.Prevent Repeat Issues:Track friction patterns, spot broken workflows, and feed insights directly back to our tech and operations teams to help build better, automated processes.Who You AreNumbers & Logic Minded: Strong mathematical or analytical foundation. You enjoy spreadsheets, logical problem-solving, and obsessing over accuracy.Techy & Automation-Curious: Computer-literate with a natural curiosity for tech, software, AI tools, or coding/scripting (e.g., Python or advanced formulas are a huge plus).High Speed + High Accuracy: You move with high energy and speed, but you don't make sloppy mistakes. You double-check the details that others miss.Pragmatic & Action-Oriented: Streetwise and practical. If an utility setup is stuck in limbo, you figure out who to call or what to adjust to unblock it.Local Focus: You live within a direct commute to Manor Royal, Crawley (RH10, RH11, RH6, RH12, RH19, RH1 postcodes) and want a high-impact, 100% in-office role.Why Join Us?Competitive Local Package: £25k – £28k starting salary with 25 days holiday + bank holidays.Modern Office: Work in a modern, well-equipped space in Manor Royal designed for collaborative, energetic teams.Real Impact: At 65 heads, your work directly influences company success and platform development.Zero Bureaucracy: No endless corporate sign-offs or fluff. Just good, smart people getting things done together.Job Types: Full-time, PermanentPay: £25,000.00-£28,000.00 per yearBenefits:Casual dressCompany eventsCompany pensionCycle to work schemeEmployee discountSick payApplication question(s):Where exactly are you based, and how do you plan to get to our office (e.g. walk, bus, car, bike)?This role is 100% in-office role, Monday to Friday, 9am to 5pm. Are you fully committed and comfortable with a 5-day on-site schedule?Give a brief example of how you've used spreadsheets, formulas, or tech/AI tools (like ChatGPT, Claude, Python, or advanced excel techniques) to clean up messy data or speed up a manual task. What was the problem and what tool did you use?Education:A-Level or equivalent (required)Experience:Commercial Data/ Spreadsheet: 1 year (required)Work authorisation:United Kingdom (required)Work Location: In person